Number Inventory

The Live Platform Number Inventory serves as the central repository for all numbers managed through Live Platform services. You can use the Service portal to control ARM voice routing between your Phone Systems and your BYOC or Service Provider Carrier network. The phone system may be configured as Microsoft Teams or other systems such as AudioCodes Voca CIC. The Number Inventory module manages phone number porting, provisioning, ordering, and account management processes. The service portal provides an end-to-end automation service for Number management Call Routing and Phone system features.

➢

To configure Number Inventory:

In the Navigation pane, select Users > Number Inventory.

The table below describes the fields in this page.

Attribute

Description

Phone Number

The phone number of managed user (read-only).

Managed

Indicates the provisioning status of the phone number. One of the following values:

■

The number is provisioned through Live Platform, allowing for parameter adjustments.

Country (Read-only)

Indicates the country to which the phone number belongs.

Redirect Type (future release)

Choose from the drop-down options. One of the following values:

■

Internal: For internal redirects, where one phone number is rerouted to another within the same system.

■

External: This option is planned for future release.

Service (View only)

Service (View only) Purpose: Specifies whether the phone number is provided by the AT&T Cloud Voice carrier or by a local SIP trunk/PRI circuit on customer premises.

Phone System

Defines the primary route of the phone number. May be updated as follows:

■

Options: If applicable, administrators can select from a drop-down list, which includes options such as PBX (Teams/Cisco/Avaya), Analog, or Contact Center.

■

Modification: This column can be modified individually via the drop-down or through the bulk update method for multiple numbers at once. Note that the entries are case-sensitive.

Redirect Number

This column is used to define phone numbers exclusively in the E.164 format. May be updated as follows:

■

Internal Redirects: Currently, self-service capability is available only for internal redirects. The redirected number must already exist on the AT&T Cloud Voice platform, and a primary route must be defined using the phone system attribute.

■

PSTN Redirects: For PSTN redirects, please open a support ticket. Additional functionality to allow customers to perform PSTN redirects will be added in the future.

IsInProcessing

Indicates if the number is currently being processed.

Phone Number Type (View only)

Phone Number Type (View only) Purpose: Indicates whether the phone number is in PRODUCTION or PARKED.

■

PRODUCTION: Numbers in production can place and receive PSTN calls.

■

PARKED: Parked numbers are non-routable. To activate a parked phone number, please open a support ticket.

Tag

Used to add specific tags to phone numbers.

Functionality: Currently, it allows the blocking of all inbound PSTN calls to the tagged phone number.

Hostname

Choose from the drop-down options. Must be configured when administrators are routing calls to the Genesys platform.

Redirect To

Specifies the destination to which the phone number will be redirected. Options: A series of options for internal redirects will be available based on the customer's configuration. Requirement: Ensure the destination is properly configured to accept the redirected calls.

Export to CSV or Excel

Click the Export to CSV button to export all records to a .CSV file or click the Export to Excel button to export all records to an Excel file.

Show/Hide Columns

You can determine which columns to display in the page.